Terms And Conditions

The following terms and conditions apply to all products and services provided by Paperbark Innovative to the Client.

  1. Acceptance

It is not necessary for any Client to have signed an acceptance of these terms and conditions for them to apply. If a Client accepts a quote then the Client will be deemed to have satisfied themselves as to the terms applying and have accepted these terms and conditions in full.

Please read these terms and conditions carefully. Any purchase or use of our services implies that you have read and accepted our terms and conditions.

  1. Charges

Charges for services to be provided by Paperbark Innovative are defined in the project quotation that the Client receives via e-mail. Quotations are valid for a period of 30 days unless overridden in the quote. Paperbark Innovative reserves the right to alter or decline to provide a quotation after expiry of the 30 days.

Unless agreed otherwise with the Client, all products or services require an advance payment of a minimum of fifty (50) percent of the project quotation total before the work is supplied to the Client for review, with the remaining fifty (50) percent of the project quotation total due upon practical completion of the work, prior to upload to the server or release of materials such as passwords.

Payment for services is due by electronic bank transfer. Bank details will be made available on invoices.

  1. Client Review

Paperbark Innovative will provide the Client with an opportunity to review the appearance and content of the product or service during the design phase and once the overall development is completed. At the completion of the project, such materials will be deemed to be accepted and approved unless the Client notifies Paperbark Innovative otherwise within ten (10) days of the date the materials are made available to the Client.

  1. Turnaround Time and Content Control

Paperbark Innovative will install and publicly post or supply the Client’s product or service by the date specified in the project proposal, or at date agreed with Client upon Paperbark Innovative receiving initial payment, unless a delay is specifically requested by the Client and agreed by Paperbark Innovative.

In return, the Client agrees to delegate a single individual as a primary contact to aid Paperbark Innovative with progressing the commission in a satisfactory and expedient manner.

During the project, Paperbark Innovative will require the Client to provide content such as text, images, movies and sound files.

  1. Failure to provide required content:

Paperbark Innovative is a small business, to remain efficient we must ensure that work we have programmed is carried out at the scheduled time. On occasions we may have to reject offers for other work and enquiries to ensure that your work is completed at the time arranged.

This is why we ask that you provide all the required information in advance. On any occasion where progress cannot be made with your project because we have not been given the required information in the agreed time frame, and we are delayed as result, we reserve the right to impose a surcharge of up to 25%.

If you agree to provide us with the required information and subsequently fail to do within one week of project commencement we reserve the right to close the project and the balance remaining becomes payable immediately.

NOTE: Text content should be delivered as a Microsoft Word, email (or similar) document with the pages in the supplied document representing the content of the relevant pages for your project. These pages should have the same titles as the agreed project pages. Contact us if you need clarification on this.

  1. Payment

Invoices will be provided by Paperbark Innovative before delivering the product or completing the service. Invoices are normally sent via email; however, the Client may choose to receive hard copy invoices. Invoices are due upon receipt. Accounts that remain unpaid thirty (30) days after the date of the invoice will be assessed a service charge in the amount of ten percent (10%) of the total amount due.

  1. Additional Expenses

Client agrees to reimburse Paperbark Innovative for any additional expenses necessary for the completion of the work. Examples would be purchase of special fonts, stock photography etc.

  1. Web Browsers

Paperbark Innovative makes every effort to ensure products are designed to be viewed by the majority of visitors. Online solutions are designed to work with the most popular current browsers (e.g. Firefox, Internet Explorer, Google Chrome, etc.). Client agrees that Paperbark Innovative cannot guarantee correct functionality with all browser software across different operating systems.

Paperbark Innovative cannot accept responsibility for products which do not display acceptably in new versions of browsers released after the product has been designed and handed over to the Client. As such, Paperbark Innovative reserves the right to quote for any work involved in changing the product design or product code for it to work with updated browser software.

  1. Default

Accounts unpaid thirty (30) days after the date of invoice will be considered in default. If the Client in default maintains any information or files on Paperbark Innovative’ web space, Paperbark Innovative will, at its discretion, remove all such material from its web space. Paperbark Innovative is not responsible for any loss of data incurred due to the removal of the service. Removal of such material does not relieve the Client of the obligation to pay any outstanding charges assessed to the Client’s account. Clients with accounts in default agree to pay Paperbark Innovative reasonable expenses, including legal fees and costs for collection by third-party agencies, incurred by Paperbark Innovative in enforcing these Terms and Conditions.

  1. Termination

Termination of services by the Client must be requested in a written or e-mail notice and will be effective on receipt of such notice. Telephone requests for termination of services will not be honoured until and unless confirmed in writing. The Client will be invoiced for work completed to the date of first notice of cancellation for payment in full thirty (30) days.

  1. Indemnity

Paperbark Innovative services may be used for lawful purposes only. You agree to indemnify and hold Paperbark Innovative harmless from any claims resulting from your use of our service that damages you or any other party.

  1. Copyright

The Client retains the copyright to data, files and graphic logos provided by the Client, and grants Paperbark Innovative the rights to publish and use such material. The Client must obtain permission and rights to use any information or files that are copyrighted by a third party. The Client is further responsible for granting Paperbark Innovative permission and rights for use of the same and agrees to indemnify and hold harmless Paperbark Innovative from any and all claims resulting from the Client’s negligence or inability to obtain proper copyright permissions. A contract for design and/or placement shall be regarded as a guarantee by the Client to Paperbark Innovative that all such permissions and authorities have been obtained. Evidence of permissions and authorities may be requested.

  1. Standard Media Delivery

Unless otherwise specified in the project quotation, this Agreement assumes that any text will be provided by the Client in electronic format (via e-mail, Dropbox or Google drive) and that all photographs and other graphics will be provided electronically in .gif, .jpeg, .png or .tiff format. Although every reasonable attempt shall be made by Paperbark Innovative to return to the Client any images or printed material provided for use in creation of the Client’s product, such return cannot be guaranteed.

  1. Design Credit

A link to Paperbark Innovative may appear in either small type or by a small graphic at the bottom of the Client’s website or elearn. If a graphic is used, it will be designed to fit in with the overall product design. If a client requests that the design credit be removed, a nominal fee of up to 10% of the total development charges may be applied. The Client also agrees that the product developed for the Client may be presented in Paperbark Innovative’ portfolio.

  1. Access Requirements

If the Client’s product is to be installed on a third-party server, Paperbark Innovative must be granted temporary read/write access to the Client’s storage directories. Depending on the specific nature of the project, other resources might also need to be configured on the server.

  1. Post-Placement Alterations

Paperbark Innovative cannot accept responsibility for any alterations caused by a third party occurring to the Client’s products once installed. Such alterations include, but are not limited to additions, modifications or deletions.

  1. Domain Names

Paperbark Innovative may purchase domain names on behalf of the Client. Payment and renewal of those domain names is the responsibility of the Client. The loss, cancellation or otherwise of the domain brought about by non or late payment is not the responsibility of Paperbark Innovative. The Client should keep a record of the due dates for payment to ensure that payment is received in good time.

  1. General

These Terms and Conditions supersede all previous representations, understandings or agreements. The Client’s signature or payment of an advance fee constitutes agreement to and acceptance of these Terms and Conditions. Payment online is an acceptance of our terms and conditions.

  1. Governing Law

This Agreement shall be governed by Australian/Queensland Law.

  1. Liability

Paperbark Innovative hereby excludes itself, its Employees and or Agents from all and any liability from:

  • Loss or damage caused by any inaccuracy;
  • Loss or damage caused by omission;
  • Loss or damage caused by delay or error, whether the result of negligence or other cause in the production of the product or service;
  • Loss or damage to clients’ artwork/photos, supplied for the product. Immaterial whether the loss or damage results from negligence or otherwise.

The entire liability of Paperbark Innovative to the Client in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the charges paid for the Services under this Agreement in respect of which the breach has arisen.

  1. Severability

In the event any one or more of the provisions of this Agreement shall be held to be invalid, illegal or unenforceable, the remaining provisions of this Agreement shall be unimpaired and the Agreement shall not be void for this reason alone. Such invalid, illegal or unenforceable provision shall be replaced by a mutually acceptable valid, legal and enforceable provision which comes closest to the intention of the parties underlying the invalid, illegal or unenforceable provision.